20% efficiency gains for global alternative AM after streamlined DDQ response management

• A global alternative asset manager (AM) was looking to streamline and improve the quarterly due diligence questionnaire (DDQ) response management for its clients
• The requirements included creating, updating and maintaining a repository of existing and new responses for future reference, content management, stakeholder outreach, compliance mandates and overcoming challenges caused by the usage of legacy tools

Efficient and scalable response management

• Created a comprehensive and scalable repository for standardization and reusability of content
• Constructed a centralized database with search functionality and content reusability
• Managed storage, version control and easy retrieval of responses with relevant tagging

Ownership, communication and review

• Set up a team with domain expertise to deliver high-quality responses
• Owned the DDQ process end-to-end
• Incorporated SME inputs, where relevant
• Coordinated with adjacent teams/functions, reviewed and incorporated responses from them

AI-first output

• Drafted first-cut responses leveraging the client’s in-house AI platform
• Reviewed the output for quality and accuracy
• Provided feedback to train the system and improve the quality of responses (ongoing)

• Crisil took over end-to-end ownership of the DDQ process from other client vendor partners
• Process improvements and streamlining led to ~20% efficiency gains
• Enabled smooth migration from legacy tools to an AI-driven platform resulting in bandwidth gains
• Onshore team freed up to focus on value-added tasks and client engagement