Portfolio monitoring transformation for a US firm cuts manual processing by 40%, optimizes operating capacity by 20%

A United States (US)-based private credit firm wanted to shift its portfolio monitoring to a centralized, cloud-based technology platform.

• The firm relied on manual processes and inconsistent reporting formats to manage portfolio data for over 380 issuers
• Limited platform knowledge and resource-intensive workflows affected efficiency and scalability

• Platform onboarding and integration: Collaborated with the client’s portfolio management team to map and migrate spreadsheet-based portfolio data into the new portfolio monitoring platform
• Data management and standardization
  • Onboarded and standardized two years of financial data across more than 380 issuers
  • Managed deal updates, attribute creation, data validation and quality reviews
• Automation and reporting enhancement
  • Leveraged platform artificial intelligence (AI) capabilities to automate the upload and processing of the operating and financial data
  • Developed customized reporting templates in accordance with stakeholder requirements
• Training and knowledge transfer: Conducted platform training sessions and developed user guides, standard operating procedures and process documentation to support adoption
• Ongoing operational support: Provided continuous operational support, including new investment onboarding, data reviews and reporting assistance, through a dedicated six-member team

• Successfully onboarded over 380 issuers and eight quarters of historical financial data on a centralized portfolio monitoring platform
• Improved the consistency, accuracy and transparency of portfolio monitoring and credit risk assessment across the portfolio
• Reduced manual processing effort by ~40% through automation and standardization of the reporting processes
• Optimized the onshore bandwidth by ~20% and improved operating efficiency through an offshore support model