Objective
 

• The firms wanted to better manage its associate population & preserve institutional knowledge
• It also wanted to streamline processes to enable financial advisors & service managers focus on client servicing 
  

Approach
 

• CRISIL set up an offshore center of excellence with access to SMEs across asset class, ESG & D&A specialization.
• Started by analyzing the client workflows for 6 weeks. Post that, initially focused on administrative tasks and trained resources for analytical tasks. By delivering a firsthand quality of service CRISIL got management buy-in and increased focus on analytical & value-added tasks
• Streamlined processes by implementing best industry practices led by SMEs & tech enabled accelerators
• Took complete ownership of staffing & training with rigorous assessment process.
• Established periodic governance calls led by CRSIL project manager & senior leadership to enable effective governance and minimum client  involvement
  

Client impact
 

• The firm was able to optimize costs by 40 % and enhance its client base by 15 %
• Financial advisors were able to respond faster to market developments
• There was a 20 % improvement in advisors' productivity with better work life balance for advisors   
  

Questions

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